monday - friday: 08.00 - 16.30 CET
Unfortunately, private individuals cannot order from EKI. We deliver only to companies, in the form of both large and small orders.
We typically have a delivery time of up to five working days. Therefore, if you want to change an order, please contact us as soon as possible with your request. If we have already shipped the order and you still want to add an item to the order, you can simply place a new order.
If you wish to cancel your order, please contact us with your request as soon as possible. If we have not yet started on the production of your order, it is usually possible. If production has already started or has been completed, then it is unfortunately no longer possible to cancel the order.
Naturally, it can sometimes happen that an order is not delivered completely according to expectations, or an item is damaged or simply missing. The easiest way to let us know is by sending an e-mail to firstname.lastname@example.org or by calling us on telephone number +31(0)24 3773378. Make sure to include the order number in your e-mail or have it to hand when you call us. We will then provide a quick and appropriate solution.