Delivery & payment

In the Netherlands and Belgium we use a standard carrier for larger shipments. For smaller shipments we use a parcel service. In the Netherlands, delivery is usually within one business day, and in Belgium within two business days. Unfortunately, sometimes it can take an extra day. In the event that the delivery is extremely urgent, we’ll be happy to consult with you to come up with a solution. For other countries in the European Union, we'll look into the situation depending on the country and the size of the order.

It may happen that after clicking on the Track & Trace code, you get the following message: ‘No shipments were found for this combination’ (this refers to the combination of the code and the postcode where the order is to be delivered). This message may be caused by the fact that DPD has not yet processed the Track & Trace code. In that case, you can check the status of your order on the next business day. If the same message still appears three days after shipment and you have not yet received your order, please contact our customer team.

We generally offer free delivery for orders in the Netherlands starting from €400, and for orders in Belgium starting from €750, unless agreed otherwise (for example, for very large shipments). For other countries in the European Union, we set a custom shipping rate per country. EKI always tries to optimise the packaging to keep the shipping costs as low as possible. Due to the wide variety of products and sizes, it is unfortunately not possible to apply standard rates.

EKI packages as much as possible in cardboard boxes and sometimes in plastic film, with protective material where necessary. We choose the packaging to maximise the shelf life of our products. We send our shipments to wholesalers in neutral packaging, and to industrial customers and construction customers wherever possible under our own label.

Please contact our customer team as soon as possible, within 48 hours, on telephone number +31(0)24-3773378 or by filling in the contact form.