How do I create an account?

You can create an account on the EKI website, which offers a number of benefits. Creating an account enables you to easily order your products, view your favourites and share products, and your information will be filled in automatically. The process is simple. Navigate to the icon at the top right of the page and click on it. You will then see the following screen. Choose 'Create Account’ under the heading ‘New Customers’ and fill in all the requested fields.

Can I also create a second account?

Yes, you can do so under a different e-mail address.

I’ve forgotten my account password, what can I do?

If you’ve forgotten the password you used to create the account, you can easily recover it yourself. Click on the ‘Account’ icon at the top right-hand corner in the navigation bar. You will be taken to the screen where you can reset the password. Enter the e-mail address and click on ‘Forgotten password’. An e-mail will now be sent to the e-mail address that you provided. Click on the link to reset the password. Done!

Can I change my data?

Yes you can. To do this, you must be logged in with your account. Next, go to the ‘My Account’ section which can be found at the top right-hand corner in the navigation bar. Use the link ‘Manage addresses’ to change your company’s address. You can also make some other changes on this page.

How can I request a new password?

You can easily reset this yourself. Click on the ‘Account’ icon at the top right-hand corner in the navigation bar. You will be taken to the screen where you can reset the password. Enter the e-mail address and click on ‘Forgotten password’. An e-mail will now be sent to the e-mail address that you provided. Click on the link to create a new password. Done!

How can I sign up for the EKI newsletter?

You can do so in many ways, but the easiest way is through the newsletter banner found at the bottom of most pages. Simply enter your e-mail address to register. We will ensure that you receive only relevant information.

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